Platinum Plumbing Solutions

Privacy Policy

Last Updated: January 26, 2026

At Platinum Plumbing Solutions ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Request a quote or service
  • Contact us via phone, email, or our website contact form
  • Sign up for our newsletter or membership program
  • Opt-in to receive text messages

The types of information we may collect include your name, email address, phone number, physical address, and details about your plumbing needs.

2. How We Use Your Information

We use the information we collect to:

  • Provide and schedule plumbing services
  • Communicate with you about your appointments and quotes
  • Send you invoices and process payments
  • Respond to your inquiries and customer service requests
  • Send you important updates and promotional offers (with your consent)

3. SMS Text Messaging Privacy Policy

Data Collection

We collect your name and mobile phone number when you opt-in to receive text messages from Platinum Plumbing Solutions through our website forms, in-person signups, or by texting a keyword to our number.

Data Usage

We use your phone number to send:

  • Appointment reminders and confirmations
  • Service arrival notifications ("On my way")
  • Emergency plumbing alerts
  • Seasonal maintenance reminders
  • Promotional offers and discounts

Consent & Opt-In

By providing your phone number and checking the opt-in box (or texting a keyword), you expressly consent to receive text messages from Platinum Plumbing Solutions. Your consent is not a condition of purchase.

Opt-Out Mechanism

You can opt-out at any time by replying STOP to any text message from us. You may also opt-out by contacting us directly. We will process your opt-out request promptly and send you a confirmation message.

Third-Party Sharing

We do not sell, rent, or share your SMS data or phone number with third parties, affiliates, or partners for marketing purposes. We may share your information with our SMS service provider solely to deliver text messages to you. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Platinum Plumbing Solutions LLC

PO Box 133

Mt. Angel, OR 97362

Phone: 971-462-4688

Email: [email protected]